Name: Hotel Crags
Address: Garam Sadak Road, Near Subash Chowk, Dalhousie, Himachal Pradesh - 176304, Dalhousie, Himachal Pradesh, 176304, IN
Telephone: +91 86278 19653
Price range: ₹₹
Rating: 4.7

Cancellation, Modification & Refund Policy

Check-In and Check-Out Times

Check-In: 12:00 noon
Check-Out: 10:00 a.m.

If our check-in/out timings do not suit your holiday plans, please inform us in advance. We will do our best to arrange alternative room allotments, subject to availability and potential additional charges.

Cancellation and Alteration: We accommodate cancellations or alterations to bookings with prior notice at least one week before your check-in date. Please refer to our detailed Reservation, Cancellation, and Amendment Policies for more information.

Identification Requirements: For the check-in procedure, please bring a valid governmentissued photo ID and address proof. Acceptable forms of identification include passports, driving licenses, and voter ID cards. Please note that PAN Cards are not accepted as valid identity proof.

Payment Policies

The credit/debit card holder must be one of the travelers if you booked using a card.

We reserve the right to cancel or modify reservations if it appears that a customer has engaged in fraudulent or inappropriate activity or if a reservation appears to contain errors.

Special Event Charges We may charge a compulsory gala dinner supplement for special events such as Christmas, New Year’s Eve, or other festive periods. These charges will need to be settled separately and in addition to your room tariff.

Breakfast Timing Breakfast is served daily from 8:30 a.m. to 10:30 a.m. Requests for breakfast outside of these hours will incur additional charges.

Cancellation Policy

Cancellations made 15 or more days before the check-in date: No cancellation fees; you will receive a full refund.

Cancellations made 7 to 14 days before the check-in date: A cancellation charge equivalent to one night’s tariff will apply.

No-shows and cancellations made 0 to 6 days before the check-in date: 100% of the booking amount will be charged.

Refunds: In the case of a full refund on cancellation, there will be a deduction of approximately 5.7% as payment processing charges.

Note*: While these are our standard cancellation rules, we will make every effort to waive or minimize cancellation charges whenever possible.

Amendment Policy

Amendments to reservations will be treated as cancellations. Any refunds due to amendments will take at least 15 days to process. Please contact our reservation team for assistance with any changes to your booking.

This policy governs all reservations made directly with Hotel Crags, Dalhousie, or through our authorized booking channels. By confirming your booking, you acknowledge and agree to abide by the terms outlined herein.

We recognize that travel plans require flexibility. This policy is designed to balance guest convenience with operational fairness. Please review it thoroughly prior to confirming your reservation.

1. Standard Cancellation Policy

Cancellation timelines are calculated based on the scheduled arrival date (check-in date) and must be received by Hotel Crags before 12:00 PM (Indian Standard Time – IST) on the relevant deadline day.

2. No-Show Policy

A "No-Show" is defined as a guest failing to arrive at the hotel on the confirmed check-in date without providing any prior formal cancellation notice (as defined in Section 1).
In the event of a No-Show, the reservation will be automatically considered cancelled as of the check-in date.
Consequence: The full booking amount will be forfeited. No refund will be processed for any portion of the stay.

3. Early Check-Out Policy

If a guest voluntarily decides to depart before their confirmed departure date, this constitutes an "Early Check-Out."
Refund Eligibility: No refunds or credits will be issued for any unused night(s) remaining in the original reservation period following an Early Check-Out. The guest remains liable for the full cost of the originally booked stay.
Notification: Guests are requested to inform the Front Desk at the earliest convenience regarding an Early Check-Out, though this does not alter the non-refundable nature of the unused nights

4. Reservation Modification Policy

Modifications include changes to the arrival date, departure date, room type, or number of rooms, subject to availability and prevailing rates at the time of the modification request.

Modification requests received at least 10 full days before the original check-in date will generally be accommodated without penalty, subject to availability and any difference in room rates. If the modified stay dates or room type result in a higher rate, the guest will be responsible for paying the difference. If the modification results in a lower rate, the difference may be refunded or credited subject to the cancellation policy terms relative to the original booking value.

Modification requests received within 10 days of the scheduled arrival are subject to approval based on hotel availability.
Charges: Such modifications may be treated as a cancellation of the original booking (subject to the applicable cancellation charges per Section 1) and the creation of a new reservation at current rates. A modification fee may also apply.
No Guarantee: The hotel cannot guarantee the ability to accommodate late modification requests.

5. Force Majeure & Unforeseen Circumstances

"Force Majeure" refers to extraordinary events or circumstances beyond the reasonable control of either party, including but not limited to: acts of God, natural disasters (floods, earthquakes, severe weather), epidemics/pandemics declared by relevant health authorities (e.g., WHO, Government of India), government-imposed travel restrictions or bans, terrorism, war, civil unrest, or significant utility failures.
Hotel's Discretion: In the event that a guest's arrival or stay is significantly impacted by a verified Force Majeure event directly affecting Dalhousie or the guest's point of origin (preventing travel as evidenced by official notices), Hotel Crags reserves the right to assess the situation on a case-by-case basis.
Potential Options (at Hotel's sole discretion):

Rescheduling: Offering the guest the option to reschedule their stay for alternative dates within a specified period (e.g., 6-12 months), subject to availability and potentially rate differences.
Voucher: Issuing a credit voucher for the amount paid, redeemable for future stays within a defined validity period.
Partial Refund: Considering a partial refund after deducting any unrecoverable costs incurred by the hotel.

Documentation: Guests must provide verifiable documentation (e.g., government travel advisories, flight cancellation notices due to the event, medical certificates if applicable) to support a Force Majeure claim.
Standard Policy Applies: If the circumstances do not meet the threshold of Force Majeure as defined, the standard cancellation policy (Section 1) will apply.

6. Refund Processing Procedure

Approval: Refunds are only processed upon formal approval according to the terms of this policy.
Timeline: Once approved, refunds will be processed back to the original source of payment within 7 to 10 business days of the approval date. Please note: The time taken for the refunded amount to reflect in the guest's account depends on the processing timelines of the guest's bank or payment provider and is beyond the hotel's control.
Deductions: All refunds are subject to the deduction of:

7. Non-Refundable Deposit / Advance Policy (If Applicable)

Certain promotional rates, packages, or group bookings may require a non-refundable deposit or advance payment at the time of booking. This condition will be explicitly stated during the reservation process and in the booking confirmation.
Consequence: Any non-refundable deposit or advance payment is forfeited in full upon cancellation, regardless of the cancellation timeline.

Acknowledgment: By proceeding with a reservation at Hotel Crags, Dalhousie, you explicitly acknowledge that you have read, understood, and agree to be bound by the terms and conditions of this Cancellation, Modification, and Refund Policy. This policy supersedes any prior verbal or written representations.

For Modification/Cancellation Requests: Please contact Hotel Crags Reservations directly at +91 86278 19653 or 01899 242124 or reservations@hotelcrags.com during business hours. Written requests are strongly recommended.